Privacy & Cookie Notice
At Norm Studio, we value your trust and are committed to handling your personal data with care and respect.
This Privacy & Cookie Notice explains how we collect, use, and manage your information when you visit our website, create an account, make a booking, purchase a class or package, complete a form, or contact us.
Who We Are
Norm Studio
SSM Registration No.: 202603059358 (AS0511044-U)
Vervea, 5-2, Jalan Vervea 1, Bandar Cassia, 14110 Simpang Ampat, Pulau Pinang
Email: info@normstudio.co
Phone / WhatsApp: 017-251 2202
Website: normstudio.co
Information We May Collect
Depending on how you interact with us, we may collect:
- your name, phone number, and email address
- emergency contact details
- booking details, attendance history, and purchase records
- health-related information you voluntarily provide, including injury notes, pregnancy-related information, or other relevant disclosures
- information submitted through forms, waivers, WhatsApp, email, or our website
- limited transaction or payment-related records connected to your bookings or purchases
We collect only the information reasonably necessary to operate our services, manage bookings, support your experience, and communicate with you.
How We Use Your Information
We may use your information to:
- create and manage your user account
- process bookings, package purchases, and payments
- confirm attendance and manage schedule changes
- communicate important updates relating to your bookings or account
- review health or safety information relevant to your participation
- respond to enquiries and provide customer support
- maintain internal administrative and business records
- send studio news, promotions, offers, and updates by WhatsApp or email
Payments
Payments for classes or packages may be made via bank transfer, e-wallet, or cash on site where applicable.
Where payments are processed through third-party systems or booking platforms, the relevant service provider may also process transaction data in accordance with its own terms and privacy practices. Norm Studio may retain the information needed to verify payment, manage your booking, and provide support where required.
Marketing Communications
We may occasionally send you updates about classes, events, promotions, or studio offers by WhatsApp or email.
You may opt out of marketing communications at any time by contacting us directly.
Disclosure of Information
We do not sell your personal data.
We may share your information only where reasonably necessary for booking administration, payment processing, website functionality, operational support, legal compliance, or the protection of our legitimate interests and safety.
Cookies
Our website may use cookies or similar technologies to support essential website functions and improve user experience.
These may include cookies used for:
- login and account session management
- remembering user preferences
- maintaining booking or account functionality
- basic security and fraud prevention
- website stability and performance
Cookies are small data files stored on your device through your browser. Some cookies are necessary for the website to function properly, especially where account login and booking features are involved.
You may disable cookies through your browser settings, but some parts of the website may not function as intended if cookies are restricted.
Third-Party Services
Our website and booking system may rely on third-party platforms or plugins to support functions such as account access, forms, scheduling, and payments. Your information may be processed through those systems where necessary to provide the service.
Data Retention
We may retain your personal data for as long as reasonably necessary for booking management, customer service, payment verification, legal compliance, dispute handling, and legitimate business purposes.
Access and Correction
If you would like to access, update, or enquire about your personal data, please contact us using the details below.
Contact
For privacy-related enquiries, please contact:
Norm Studio
Email: info@normstudio.co
Phone / WhatsApp: 017-251 2202
Updates to This Notice
We may update this Privacy & Cookie Notice from time to time. The latest version published on our website will apply.